Version 2.0, effective January 1, 2026. These Terms constitute an agreement between Woodsoft Vietnam Co., Ltd. ("Woodsoft") and the organization or individual using Woodsoft's services ("Customer", "you"). By clicking "agree" during account registration or purchase, you agree to these Terms, along with the Data Privacy Policy , Payment Policy , and Refund Policy . If you register on behalf of a business, you acknowledge that you have the right to represent that business, and the business is responsible under these Terms.
1. Information about Woodsoft
- Woodsoft Vietnam Co., Ltd. , business registration number 0108115976
- Address: 6th Floor, Viet A Building, 9 Duy Tan Street, Cau Giay Ward, Hanoi City
- Phone: 0356.151.084 · Email: software@woodsoft.vn
- Website: woodsoft.vn
2. Services
Woodsoft provides online software for the woodworking and furniture manufacturing industry:
- Woodsoft Optimizers (woodsoft.vn/optimizers, optimizers.woodsoft.vn, backup.woodsoft.vn): Nesting, exporting DXF sheet to G-Code, Part Processing, File2Script, CNC file optimization;
- Wood Viewer (woodviewer.com): store, view, and share 3D models and AI renders;
- Woodsoft Plugin for design software (Bazis, Sketchup…).
Detailed descriptions, pricing, and features of each package are published on the Payment page and on the website. Woodsoft guarantees you access to information about the services listed for at least one year from the date of posting.
3. Account
- You provide accurate and up-to-date registration information whenever changes occur.
- You are responsible for securing your password and for any activity within your account. If unauthorized access is detected, please report it immediately to Woodsoft as per section 1.
- For accounts registered or paid for by the business for employee use: the business is responsible for informing employees about the use of Woodsoft services and the Personal Data Protection Policy, granting and revoking employee access rights, and ensuring employees comply with these Terms. Employees retain their rights to their personal data under the Personal Data Protection Policy.
- Free accounts may have limited features.
4. License and number of devices used
- Licenses are issued according to the package and duration you purchase (3, 6, 12 months, or perpetual for packages explicitly stating "permanent"). The validity period starts from the date Woodsoft activates or renews your account.
- The Post package (Nesting, DXF to G-Code export) limits the number of Post processors used: Economy maximum 1, VIP maximum 5, Premium maximum 10.
- An account can only be used simultaneously on a certain number of devices depending on the package. Woodsoft identifies devices using the
__wo_uidcookie, as described in the Personal Data Protection Policy. Devices are considered to be the various devices that have used the account to log in, use, or run Nesting/Part Processing within the last 8 hours , including the device currently in use.
| Package | Maximum number of devices in 8 hours |
|---|---|
| Free, Economy (01 Post) | 03 |
| VIP (05 Post) | 04 |
| Premium (10 Posts) | 05 |
- When the limit is exceeded, the system will temporarily deny new sessions on new devices until the requirements are met. Logging in only to view account information and quotes is not subject to the limitations listed in the table above.
- Do not share, resell, or lease your account or license to any other organization without a written agreement with Woodsoft.
- Upon license expiration, paid features will cease to function; your configuration data will remain in accordance with the Personal Data Protection Policy.
5. Place your order and make payment.
- On the Payment page, you select the package, the term, and enter the buyer's information.
- Before viewing, submitting a quote, or making a payment, please review the package, price, buyer information, and confirm your agreement to the terms of the transaction. If any corrections are needed, return to the Payment page, edit, and re-export the quote.
- Woodsoft will send the price quote (PDF) via screen or email. The quote is valid for 15 days from the date of issue.
- You can make payment by bank transfer using the information provided in the quotation and Payment Policy .
- After receiving payment, Woodsoft will activate or renew the license within 1 business day and issue an electronic invoice as per regulations.
- You can search for and download quotes and transaction information in the "My Quotes" section for at least 3 years from the date of the transaction.
6. Refund and termination
- Activated licenses are non-refundable , except in cases where the service becomes unusable due to a Woodsoft error that Woodsoft cannot resolve within 14 days of receiving the error report; in such cases, Woodsoft will issue a refund as follows:
- For packages with a fixed term (3, 6, or 12 months): a refund will be given for the unused portion of the subscription.
- Permanent package : Refund based on usage time from activation date.
| Time used | Refund rate |
|---|---|
| Less than 1 month | 90% |
| From 1 month to less than 3 months | 70% |
| From 3 months to under 6 months | 50% |
| From 6 months to under 12 months | 30% |
| From 12 months onwards | Not complete |
- Incorrect or duplicate payments will be fully refunded within 15 days of Woodsoft's confirmation.
- You can stop using the service at any time and request account deletion in accordance with our Personal Data Protection Policy.
- Woodsoft may temporarily suspend or terminate an account that violates Section 7, after notifying you and giving you a reasonable time to rectify the situation, except in cases of serious violations or at the request of a competent authority.
7. Valid use
You must not :
- Unauthorized access, vulnerability scanning, interference, system overloading, or the use of automated tools to call services outside of the APIs published by Woodsoft;
- Reverse engineering, copying, redistributing Woodsoft software or its default configuration;
- Uploading content that violates the law, infringes on intellectual property rights, or infringes on the personal data of others without a legitimate basis;
- Using AI Render to create content that violates the law or the terms and conditions of the AI provider.
8. Your data and content
- You retain ownership of the files, models, images, prompts, and configurations you upload or create ("Your Content").
- You grant Woodsoft permission to store, process, and display your Content only to the extent necessary to provide services to you. For example: file conversion, nesting, displaying models in your chosen sharing mode, sending prompts and images to your chosen AI provider.
- Woodsoft only uses your prompt and AI render images to improve AI render quality when you enable this in Wood Viewer Settings (default is off).
- Sharing Wood Viewer models: Public mode (default) allows anyone with the link to view the model. Private mode only allows users with the administrator link, and the administrator link allows editing . You are responsible for sharing the link with others.
- AI Render uses API keys that you purchase from the AI provider. The provider's retention and use of the data after receiving it are subject to the agreement between you and that provider.
- You should back up important content yourself. Nesting results files are only saved for 7 days.
- When your Content contains the personal data of others (e.g., your customers, your employees), Appendix 1 — Personal Data Processing Agreement applies.
9. Woodsoft's Intellectual Property
Woodsoft's software, interface, algorithms, documentation, and trademarks are owned by Woodsoft or its licensors. This agreement grants you the right to use the software for the duration of the license; ownership is not transferred.
10. Security and personal data
The collection, use, and protection of personal data are governed by the Personal Data Protection Policy , which is part of these Terms.
11. Limitation of Liability
- Woodsoft strives to maintain stable service but does not guarantee uninterrupted service . Woodsoft will provide advance notice of planned maintenance whenever possible.
- Woodsoft is not responsible for damages caused by: misuse of instructions or inappropriate CNC machine configuration; failure to check files before running the machine; internet network failures, third-party server failures, AI provider failures; or force majeure events.
- The software is provided "as is" . Woodsoft continuously fixes bugs and makes improvements, but does not guarantee that the software is completely bug-free , or that the output will be suitable for all machines, configurations, and your specific needs.
- You are responsible for thoroughly checking the output files (G-Code, machining files, nesting files, scripts, etc.) before running them on a real machine, for example, using simulation software, running tests without workpiece, or running tests on auxiliary materials.
- Woodsoft is not responsible for dimensional discrepancies, workpiece damage, tool damage, machine damage, or other damages arising from machining from files created by the software, except in cases of intentional damage by Woodsoft or as otherwise provided by law. If you discover errors in your output files, please notify Woodsoft for assistance in correcting them.
- In all cases, Woodsoft's liability shall not exceed the amount the Customer has paid to Woodsoft in the 12 months preceding the occurrence of the event.
12. Feedback, complaints, and dispute resolution
- Feedback and complaints about the service can be sent to software@woodsoft.vn or 0356.151.084 . Woodsoft will acknowledge receipt within 2 working days and provide a response within 15 days ; complex cases may take up to 15 additional days, with a reason given.
- Complaints regarding personal data are handled in accordance with Section 10 of the Personal Data Protection Policy.
- Disputes are primarily resolved through negotiation. If negotiation fails within 30 days, the dispute will be settled in accordance with Vietnamese law by the competent People's Court in Hanoi .
13. Changes to the Terms and Conditions
Woodsoft may update these Terms and will notify you on the website and via email at least 15 days before any significant changes take effect. Changes relating to the purpose of processing personal data require consent in accordance with the Personal Data Protection Policy. If you do not agree to the changes, you may discontinue use and request a refund under section 6 (if eligible for a refund).
Appendix 1. Personal Data Processing Agreement (for business customers)
This appendix applies when the Customer is an organization and the Customer's Content or accounts granted by the Customer to employees contain the personal data of others. In this appendix, the Customer is the controller , and Woodsoft is the processor of personal data. 1. Scope. Personal data is contained in: employee accounts granted by the Customer (full name, email, phone number); Customer's Content (files, models, images, prompts that may contain the names, addresses, and phone numbers of the Customer's clients). 2. Woodsoft commits to:
- Woodsoft will only process data as directed by the Customer through the use of the service and these Terms; it will not use the data for Woodsoft's own purposes, unless the user enables AI Render enhancement as per section 8;
- Ensure that personnel with access are obligated to maintain confidentiality;
- Apply the protective measures set out in section 8 of the Personal Data Protection Policy;
- We will notify the Customer immediately upon discovering any incident affecting their data, without delay and no later than 48 business hours from the time of discovery (excluding Saturdays, Sundays, and public holidays), so that the Customer can fulfill their notification obligations;
- Assisting customers in resolving data subject requests (viewing, editing, deleting, etc.) within the service's functional scope;
- Upon termination of service or at the Customer's request, data will be deleted or returned within 30 days, except for any portion required by law to be retained;
- Provide the necessary information to enable the Customer to demonstrate compliance, to the extent reasonable.
3. Sub-processors. The customer agrees to allow Woodsoft to use the infrastructure providers listed in section 5 of the Personal Data Protection Policy (ODS, SUPERDATA, Hostinger, Cloudflare, Google), including storage and processing outside Vietnam as described in section 6 of that Policy. Woodsoft will provide prior notice before changing these providers. The AI provider chosen by the user using their API key is not a sub-processor of Woodsoft. 4. Customer commitment:
- There is a legitimate basis for uploading the personal data of its employees and customers to the service;
- Inform employees about the use of Woodsoft services;
- Only upload necessary personal data; do not include sensitive personal data in the model or prompt;
- Responsible for selecting the sharing mode (public/private) and sending the model link to others.
5. Direct requests from employees. If a Customer's employee submits a request for account data directly to Woodsoft, Woodsoft will handle it in accordance with the Personal Data Protection Policy and notify the Customer if the request affects the Customer's license usage.
